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Making Time to Really Listen to Your Patients

Published in the Harvard Business Review, this article by Dr. Awdish and Dr. Berry recounts how and why listening to patients improves healing potentials of health care providers. To tackle the burdensome costs of hurried clinical encounters, organizational strategies such as discussion of patient stories at meetings, communications curriculum, rewarding clinical curiosity, and convening of patient advisory boards are detailed and suggested.

Topics:
Organizational Strategies

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